Job Responsibilities

• Responsible for the smooth running of Front Office day-to-day operations;
• Maintain the standards of guest services offer by the front office associates and ensure that all front office procedures are accomplished and followed through;
• Formulate and implement strategies to improve revenue and guests satisfaction;
• Review the room revenue report and monitor rate changes and adjustments;
• Responsible for overall guests’ satisfaction by resolving guests’ complaints and special request in a professional manner and ensure prompt actions are taken at all times;
• Monitor the current house count closely to maximize revenue and occupancy;
• Prepare monthly staffs’ duty roster according to the hotel’s occupancy;
• Generate various relevant reports, budgeting, and monitoring monthly profit and loss statistics;
• Able to motivate staffs and uphold staffs’ courtesy and grooming;
• Oversee general housekeeping of the cleanliness of the front office, front desk, and back office area;
• Any other duties as may be assigned by the management from time to time.

Job Requirements

• Candidate must possess at least a Diploma/ Degree in Hospitality/ Tourism/ Hotel Management or equivalent;
• At least 5 years of hands-on experiences in the related field is required for Front Office Manager position and 1 to 2 years experiences for Front Office Supervisor position;
• Must be familiar with the Standard Operating Procedure of Front Office’s operation;
• Good command in written and spoken English and Bahasa Malaysia;
• Knowledge in Mandarin or other dialects would be an added advantage;
• Strong leadership and interpersonal skills, positive attitude, pleasant appearance, punctual, reliable, honest, and must be willing to work on shifts.