Responsible for the smooth running of Front Office day-to-day operations;
Maintain the standards of guest services offer by the front office associates and ensure that all front office procedures are accomplished and followed through;
Formulate and implement strategies to improve revenue and guests satisfaction;
Review the room revenue report and monitor rate changes and adjustments;
Responsible for overall guests' satisfaction by resolving guests' complaints and special request in a professional manner and ensure prompt actions are taken at all times;
Monitor the current house count closely to maximize revenue and occupancy;
Prepare monthly staffs' duty roster according to the hotel's occupancy;
Generate various relevant reports, budgeting, and monitoring monthly profit and loss statistics;
Able to motivate staffs and uphold staffs' courtesy and grooming;
Oversee general housekeeping of the cleanliness of the front office, front desk, and back office area;
Any other duties as may be assigned by the management from time to time.
Candidate must possess at least a Diploma/ Degree in Hospitality/ Tourism/ Hotel Management or equivalent;
At least 5 years of hands-on experiences in the related field is required for Front Office Manager position and 1 to 2 years experiences for Front Office Supervisor position;
Must be familiar with the Standard Operating Procedure of Front Office's operation;
Good command in written and spoken English and Bahasa Malaysia;
Knowledge in Mandarin or other dialects would be an added advantage;
Strong leadership and interpersonal skills, positive attitude, pleasant appearance, punctual, reliable, honest, and must be willing to work on shifts.